Adjustment Policy

We do offer adjustments if you are unhappy with your service. Color adjustments must be done by the original stylist that performed your service unless requested otherwise and within 2 weeks of original appointment. After 2 weeks you are subject to a color service fee.

Cancellation Policy

We ask that you notify us within 24 hours of your appointment if you need to cancel. If you cancel within 24 hours of your appointment you will be charged 50% of the service that you were scheduled for. If you no call, no text, no show on the day of your scheduled service you will be required to pay for 100% of the scheduled service. Cancellation fees must be paid before booking a future appointment at Salon Shade. A credit card will be held on file.

Rescheduling Policy

If you need to reschedule your appointment outside of the 24 hour cancellation window, we are more than happy to accommodate. However, if a singular appointment is rescheduled more than 3 times, a $100 deposit to book with your stylist will be required.

Late Policy

If you are more than 15 minutes late for your appointment, you may be required to reschedule at a future date and you will be charged a cancellation fee of 50% of the service(s) you were scheduled for that day. If you are scheduled for multiple services that day and your stylist is only able to complete 1 of these services you are scheduled for, you will still be responsible for paying a 50% fee of the service that was unable to be completed due to client’s lateness.

Retainer Policy

A retainer fee is collected for all new extension appointments as is non-refundable. You will be required to pay the retainer to be placed on the schedule for an extension appointment.

Extension Maintenance Policy

If you damage or discolor your extensions from sunscreen or spray tan/self tanners, Salon Shade is not held responsible and you may be required to purchase new extension hair. If you choose not to purchase new hair there will be an additional charge to treat your extensions; however, there is no guarantee that we will be able to remove discoloration from the extensions.